TIQM® MASTERY SERIES:

Comprehensive Training Program

for TIQM Quality System Certification

Taught by:

Larry P. English

September 14 - 17, 2009

INFORMATION IMPACT

International, Inc. Offices

Brentwood, Tennessee

September 14 & 15, 2009

IQ 301: Measuring the Costs of Poor Quality Information

The business case for information quality management is found in the measurement of waste and losses caused by defective information. To establish the value of an Information Quality Function, you must measure these costs and risks, then improve processes, and measure the savings and risk avoidance you will have accomplished.

In this course, you learn how to measure the wasted costs of information production (Costs of Information). You also learn how to measure the direct costs, the opportunity costs and losses, and the risks (of enterprise failure) caused by defective, missing or ambiguously presented information.

You also learn how to measure the Return-on-Investment (ROI) of process improvements.

September 16 & 17, 2009

IQ 411: Conducting Information Process Improvement

Once you have conducted an Information Quality assessment and found problems, then what do you do? Sometimes simply conducting an IQ assessment can create immediate behavior changes and improvement in information quality. Unfortunately, such improvements will be only temporary without discovering and eliminating the root causes of the IQ problems. In this tutorial Mr. English describes how to conduct process improvements (Process P4 of TIQM^®) to effect long term and continuous IQ improvement.

You learn how to use the Plan-Do-Study-Act improvement cycle, Pareto diagrams, Cause-and-Effect Diagrams and “Why?” Analysis to discover the root causes of nonquality information. You learn how to prevent human error in information processes. Mr. English describes how you can apply the same principles to improve IQ processes that Shewart, Ishikawa, Deming, Juran, Crosby and Imai applied to improve manufacturing processes.

To Register:

Online: Click Here

By Mail:

Send registration to:

Information Impact International, Inc.

871 Nialta Lane, Suite 100

Brentwood, TN 37027

Printable Registration form

By Fax: +1-615-837-8804

By Phone: +1-615-837-1211

Seminar Schedule:

8:00 am - 8:30 am Registration

8:30 am - 4:30 pm Seminar

12:00 pm - 1:00 pm Lunch

Seminar will conclude at

3:30 pm on September 15 & September 17

Pricing Information

Hotel Information

Seminar Location:

INFORMATION IMPACT International, Inc.

871 Nialta Lane, Suite 100

Brentwood, TN 37027

+1-615-837-1211

About Larry P. English:

Mr. English is an

internationally recognized

authority in information

management and information

quality. His TIQM

Quality System applies quality

principles to information

quality management.

English's highly acclaimed

book has been translated

into Japanese by the first

IS organization to win

the Deming Prize for quality.