This seminar describes the quality principles that must be applied to both business processes and information systems processes to achieve world class performance.

It outlines how to measure and improve information quality to reclaim the lost profits of poor quality information. This course provides guidelines for implementing the TIQM® Quality System environment to sustain an effective information quality environment for business effectiveness.

W. Edwards Deming's fourteen points of quality provide the basis for defining an information quality management environment. You learn management techniques for implementing sustainable information quality improvement. Illustrations show leading-edge best practices that result in business effectiveness and competitive advantage.

Upon completion of this seminar, you will be able to:

• Define information quality and its three components
• Identify customer-supplier relationships in information
• Describe categories of information quality tools and how to use them
• Describe how to measure information definition quality
• Identify how to measure information (content) quality
• Describe how to measure costs of nonquality information
• Describe how to reengineering and correct data and implement audits and controls for data transformation and movement
• Conduct an information quality process improvement initiative
• Describe how to conduct an information quality maturity assessment and gap analysis
• Describe how to organize and manage an information quality environment
• Describe best practices for information quality management

It outlines how to measure and improve information quality to reclaim the lost profits of poor quality information. This course provides guidelines for implementing the TIQM® Quality System environment to sustain an effective information quality environment for business effectiveness.

W. Edwards Deming's fourteen points of quality provide the basis for defining an information quality management environment. You learn management techniques for implementing sustainable information quality improvement. Illustrations show leading-edge best practices that result in business effectiveness and competitive advantage.